Shipping Policy

All Singlescan products are made to order. Please allow time for production before your order is shipped.

Delivery times shown at checkout are estimates only and include production and shipping time. Delays may occur due to product availability, customs, carriers, weather, peak periods or other circumstances outside our control.

Products within the same order may be produced at different facilities and delivered in separate packages.

Customers are responsible for providing a complete and correct delivery address. If an order cannot be delivered because the customer provided incorrect or incomplete information, the customer may be responsible for replacement and reshipping costs.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where these charges are not collected at checkout, they are the customer’s responsibility.

If your order appears lost, arrives damaged, contains the wrong product or has a manufacturing or printing fault, contact us promptly with your order number and clear photographs where applicable. We will investigate and provide an appropriate remedy where required.

Delivery estimates are not guaranteed. However, Singlescan will assist where an order is significantly delayed or confirmed lost. Australian customers retain their rights under the Australian Consumer Law. Overseas customers also retain any mandatory consumer rights that apply in their country of residence.

These terms are governed by the laws of Victoria, Australia, subject to any consumer rights that cannot legally be excluded.