Terms of service

1. Made-to-order products

All Singlescan products are produced individually after an order is placed. Products are not held as finished inventory. Customers must carefully review product descriptions, garment measurements, size guides, colours and design placement before ordering.

2. Customer responsibility for sizing

Customers are responsible for selecting the correct product, size, colour and quantity. Measurements shown in size guides refer to the relevant garment and may vary slightly within normal manufacturing tolerances. Selecting a usual clothing size without checking the supplied measurements is at the customer’s risk.

3. Colour and print variation

Product images and mock-ups are provided as accurately as reasonably possible. Minor differences may occur due to screen settings, garment fabric, printing method, production location and normal manufacturing tolerances. Minor variation that does not make the product faulty or materially different from its description is not grounds for a return or refund.

This is important, but do not use it to excuse a clearly bad or incorrect print.

4. Order changes and cancellation

Orders begin processing shortly after payment. Requests to change or cancel an order are not guaranteed. Once an order has entered production, it cannot normally be changed or cancelled because the product is being made specifically for the customer.

Printify generally permits edits or cancellation only before an order enters production.

5. Incorrect customer details

Customers must provide a complete and accurate name, delivery address, email address and other order information. Singlescan is not responsible for additional costs caused by an incorrect or incomplete address supplied by the customer. If an order must be remade or resent because of customer-supplied information, the customer may be required to pay the replacement and shipping costs.

Do not say you have absolutely no responsibility in every situation. Printify may sometimes provide a partial refund or another solution for failed deliveries, depending on the circumstances.

6. Intellectual property

All Singlescan names, logos, artwork, designs, photographs, written content and other brand material are owned by or licensed to Singlescan Pty Ltd. They may not be copied, reproduced, modified, sold, distributed or used commercially without prior written permission.

7. Misuse and fraudulent orders

SingleScan may refuse, cancel or limit an order where we reasonably suspect fraud, unauthorised payment use, resale abuse, incorrect pricing, technical error, unlawful activity or misuse of the website. If payment has been received and no product is supplied, the appropriate amount will be refunded.

8. Product availability

Products, colours, sizes, print providers and fulfilment locations may change or become unavailable. Where an ordered product cannot reasonably be supplied, Singlescan may contact the customer to offer an appropriate alternative or provide a refund.

Australian businesses must provide a solution where goods cannot be supplied on time or within a reasonable period.

9. Liability wording

To the maximum extent permitted by law, Singlescan is not liable for indirect, incidental or consequential loss arising from use of the website or products. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

10. Governing law

These Terms are governed by the laws of Victoria, Australia. The parties submit to the courts and tribunals having jurisdiction in Victoria, subject to any mandatory consumer rights that apply in the customer’s location.